A lawsuit filed in Illinois in 2018 also alleged, “various LG refrigerator models contain a defect in the compressor which renders them unusable.” That case was voluntarily dismissed. According to the settlement website, this program will provide faster repair service, an increased number of service technicians, and additional compensation. My Kenmore Elite Refrigerator stopped cooling so had a repair guy out and he said it was the compressor. When this happens, the fridge will start to warm and food will begin to spoil. Several lawsuits have alleged that the compressors in several LG refrigerator models are defective and fail early. We noticed first because the freezer Friday night was leaking water by the water in the door. What if I own a covered model but haven’t had a problem? LG French-door and side-by-side refrigerators often perform well in our lab tests, but our 2019 member survey shows that LG French-doors and side-by-sides only receive Good ratings for predicted reliability. A class action lawsuit could help consumers get money back for repairs performed on their fridges and any food they lost because of the compressor issue. What is the Enhanced Customer Care Program? I said I was not worried. Further, a lawsuit could force LG to come up with a fix for the problem. A significant class action settlement has been reached involving certain model LG refrigerators consumers purchased between January 1, 2014, and December 31, 2017. According to the lawsuit, the problem starts in the tubing of the evaporator, a part that works in conjunction with the linear compressor. and last updated 3:40 PM, Nov 29, 2018 There’s currently a class action lawsuit filed in an Illinois federal court against LG over faulty refrigerator compressors. With adequate documentation and at least one “no-cooling event,” you can receive up to full reimbursement for parts and labor, up to $1,000 for unsuccessful repairs by LG and its authorized repair providers, up to $1,000 for delayed repairs, up to $3,500 for property loss, and up to $650 for replacement of the refrigerator. Our 2019 survey shows that LG French-doors are an outlier for compressor problems, with 8 percent of LG French-doors in our sample having such problems, compared with 3 percent of refrigerators overall. As part of the settlement, LG is providing qualifying consumers with up to $3,500, depending on the problems they experienced, as well as an extended five-year warranty (from the purchase date) and enhanced customer care program for any future repairs related to the problem. The settlement applies to owners of certain LG refrigerators manufactured between January 1, 2014 and December 31, 2017. My refrigerator the LG-LFXC24796S just went out on Saturday. For anyone that doesn't know, if you have an LG French door refrigerator/freezer, they are currently involved in a class action lawsuit. Qualifying consumers can receive a minimum of $500 up to the purchase price for three or more “no-cooling events,” a minimum of $400 up to the purchase price for delayed repairs of more than 30 days, and up to $3,500 for property loss with proof. If your refrigerator has stopped cooling but you can’t provide proof, you can still file a claim with a statement under oath and receive up to $450 for repairs and property loss. Investigating a potential class action lawsuit against Kenmore for defective refrigerators. According to Park, LG will also be sending prequalified claim forms to certain customers in its records. Was told the brand-new refrigerator does not qualify for a refund. For many consumers, however, the refrigerators have stopped working within 36 months of use in what one news outlet calls a “pandemic of dying fridges.”. If you wish to exclude yourself from the settlement so that you can bring another lawsuit against LG related to this problem, or comment on or object to the settlement, you have until Nov. 23, 2020. DRF425300AP Dacor 42" Four Door French Door Refrigerator - Custom Panel …food fresher longer by preventing the mixture of moist refrigerator air with the dry freezer air. For more information on the compensation options, see the settlement website. We spoke with LG and they scheduled a different repair company, Advanced Appliance, to come out on January 6, 2020 to replace the compressor and filter again. The problem had to do with the doors detaching and allow potential injury and hazards to their owners.The Liebherr company voluntarily chose to recall these models after having received report of 13 doors detaching. LG says the case has no merit, but declined to comment on the lawsuit beyond that. You may be eligible for benefits from LG as a result of a class action settlement. We were very excited and sadly warned by a family member not to buy LG. “Simply put, we agreed to the settlement to avoid further litigation costs and in the interest of customer satisfaction.”. LG refrigerators come with a five-year warranty for cooling (sealed) system components and a 10-year parts and five-year labor warranty for the linear/inverter compressor. Said it would be $1,200 to fix. LG Settles Class-Action Lawsuit Over Refrigerator Compressors. Lawsuits: LG Refrigerators Fail due to Linear Compressor Defect. On January 10th, the technician came back out to make an adjustment to the refrigerator and check on the status. The compressor is an important piece to the system that moves warm air out of your refrigerator. Will most likely need to accept loss and purchase another brand of refrigerator and pay for removal of this nonfunctioning refrigerator. So many people have been having compressor issues that LG is now facing a class action lawsuit. Because of this “air leakage,” the refrigerant that moves from the evaporator to the condenser generates excess pressure that puts stress on the compressor, according to the suit. A settlement has been reached to put an end to a proposed class action filed in 2019 - and more than 1.5 million LG customers may be included. LG Settles Class-Action Lawsuit Over Refrigerator Compressors The failure typically happens in about … The compensation options vary depending on the number of so-called “no-cooling events” you’ve experienced, how long repairs took, and whether you can provide proof in the form of receipts, repair invoices, photographs, or other documents. LG is also extending the warranty for all settlement class members to five years from the purchase date and providing them with its Enhanced Customer Care Program (details below). In the settlement agreement (PDF), LG maintains that the refrigerators are not defective and denies any wrongdoing. So, even though their refrigerators were “fixed,” several of the plaintiffs later noticed that food was again going bad and that their fridges weren’t keeping cool. A faulty compressor means the refrigerator is not able to stay cold thus causing loss of food. ClassAction.org is a group of online professionals (designers, programmers and writers) with years of experience in the legal industry. The program will last at least three years. Even if the fridges are serviced, they will likely fail again within two years because LG technicians are allegedly using the same defective parts in repairs. You can file a claim by going to the settlement website and filling out a claim form. There’s more information online regarding the LG compressor problem. Plaintiffs allege that in LG’s refrigerators, the linear compressor and related parts are defective, causing the compressor to fail. Hazard: The gas valve in the recalled dryers can fail to shut off properly, continuing to heat the dryer and its contents after the drying cycle is complete. A sample of these complaints can be seen below [sic throughout]: Yes; however, that class action ended in a settlement that only covered fridges purchased before January 29, 2014. LG Recall/Electronics and Kenmore Elite® Gas Dryers: About 21,000 units were affected that were manufactured by LG Electronics, Inc., of South Korea. Our surveys also look at refrigerator problems that arise, including compressor problems. a class action lawsuit regarding LG compressors. Before commenting, please review our comment policy. When a refrigerator’s compressor fails, the refrigerator is unable to cool and freeze food and other contents and may shut down entirely. It is alleged that the compressors fail on the refrigerators within the first ten years of use. It is usually the discharge valve in the compressor that is the first to go, as it is the weakest component. LG Refrigerator Compressor Defect Investigation Girard Sharp has filed a class action lawsuit against LG on behalf of US consumers who purchased LG refrigerators equipped with linear compressors. According to the class-action suit, the issues with LG’s refrigerators stem primarily from a problem with the linear compressor that the company uses. That's all the "class" LG has, to be honest with you. True flush Four-Door with cabinet height freezer… For details on how you can file a claim, see “How to Know If You’re Covered by the Settlement,” below. The compressor can’t take this additional pressure, the suit says, and begins to fail. I have a washer & dryer the washer went out at three years, likely I bought a third party warranty . “The settlement resolves a pending lawsuit about alleged refrigerator cooling issues,” says John Taylor, senior vice president of LG Electronics USA. You will also receive the benefits through Sept. 22, 2021, even if your warranty, or the extended five-year warranty, has already expired. That's the allegation in a lawsuit filed against the appliance giant. LG Refrigerator Class Action Lawsuit Girard Sharp filed a class action lawsuit against LG on behalf of US consumers who purchased LG refrigerators equipped with linear compressors. According to the LG fridge class action lawsuit, LG uses a different kind of compressor than most refrigerators and advertises the benefit of their compressor. If you own an LG French-door or side-by-side refrigerator manufactured between Jan. 1, 2014, and Dec. 31, 2017, you might be entitled to up to $3,500 in compensation as part of a class-action lawsuit LG settled last week. A faulty compressor means the refrigerator is not able to stay cold thus causing loss of food. July 9, 2019 Last Updated on September 9, 2020. So many people have been having compressor issues that LG is now facing a class action lawsuit. LG has something unique to offer refrigerator buyers: the linear compressor. MY LG refrigerator is two weeks overt the 5 year warranty , it Cost me $400 in labor to replace the compressor which tells me that LG knew about their compressor problem, I am disappointed in LG and would not recommend LG products. You can see a list of covered models with the relevant serial number ranges on the settlement website. Consumer Reports has no financial relationship with advertisers on this site. A class action lawsuit is pending against LG for defective refrigerators. LG installs a specific type of compressor into their Kenmore refrigerators that is made from parts that don’t last, the class action lawsuit alleges, and are eventually fixed with the same parts, which doesn’t solve the initial problem. According to Amey Park, one of the lawyers representing the plaintiffs, the lawsuit alleged that almost 1.6 million LG refrigerators might stop cooling because of compressor-related problems anywhere from a few months to a few years into ownership. If you own a covered model but have yet to experience cooling issues, you are still eligible to receive the extended five-year warranty and the Enhanced Customer Care Program as long as a “no-cooling event” occurs within five years from the purchase date. The class action lawsuit against LG features several of the “thousands of complaints” about the refrigerators failing. So the refrigerator stops cooling," said Grille. New cases and investigations, settlement deadlines, and news straight to your inbox. “Compared to other refrigerators we rate, it is, therefore, middling in terms of reliability.”. This claim form is for LG Refrigerator owners who have experienced a No-Cooling Event, as described in the Notice of Proposed Class Action Settlement. The deadline to file a claim for a past cooling issue is Jan. 11, 2021. The settlement covers 31 models. The Enhanced Customer Care Program is a dedicated customer service program for consumers who have these refrigerators and continue to experience cooling issues during the extended warranty period. Two months of a warm nonfunctioning refrigerator. Show full articles without "Continue Reading" button for {0} hours. I bought an LG refrigerator January 2019. https://www.classaction.org/lg-refrigerator-linear-compressor-failure-lawsuits A repair guy out and he said it was the compressor to fail door and side side! 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