Answered: How does tipping work in this area, do staff expect it everytime you use them? This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond ClubTM guests. We're happy you found the resort beautiful and you were impressed with the cleanliness, activities and food at the resort. Otherwise we would recommend this resort to everyone! Hopefully you change your mind about visiting again and we're able to truly deliver the vacation experience every guest at Royalton deserves!Best regards,Royalton Saint Lucia Management Team. The bar staff were amazing but sometimes could have been done with more staff. St Lucia itself was not what I expected either not the white sandy beaches and crystal clear sea but a very hilly rainforest for that reason not sure would be in a hurry to return. At Royalton, our first priority is to ensure our guests receive the All-In Luxury vacation they truly deserve, so we're disappointed you felt you didn't receive that. Volleyball was only organised twice in two weeks. At Royalton, our Management Team and Hosts are committed to ensuring we deliver the All-In Luxury experience every guest deserves and we sincerely regret, this was not your experience. This is normally my husbands favourite thing on holiday. RoyaltonStLucia, General Manager at Royalton Saint Lucia Resort and Spa, responded to this review. At 6.35 the girl came to turn down our bed and was very apologetic about the situation we were in, she got help and gave the room a quick clean. Your concerns regarding cleanliness, efficiency in service and maintenance have all been noted. The facility was beautiful a perfect 10 for cleanliness, activities and food. Dear Sandra L, Thank you for staying with us at Royalton Saint Lucia. Feedback from our guests is always welcomed, as it highlights areas of opportunity for us to improve. My husband and I went for some time away and we had an amazing time. Ask krajisnik33 about Royalton Saint Lucia Resort and Spa, Ask Ford-Thames about Royalton Saint Lucia Resort and Spa, Ask KD86NE about Royalton Saint Lucia Resort and Spa, Ask 72332 about Royalton Saint Lucia Resort and Spa, Ask Sandra L about Royalton Saint Lucia Resort and Spa, Ask Fifser about Royalton Saint Lucia Resort and Spa, Hotels near Royalton Saint Lucia Resort and Spa, Royalton Saint Lucia Resort and Spa Rooms, Hotels near (SLU) George F. L. Charles Airport. Staff were friendly. The Buffet restaurant food was amazing, something for everyone and the food was topped up quickly. Receive an exclusive vacation experience with an upgrade to Diamond ClubTM. We do wish there was more music/liveliness during the day around the pool area and we also found it a little odd that there isn't an ATM machine on resort site. We appreciate your recommendation and look forward to welcoming you again soon!Best regards,Royalton Saint Lucia Management Team. We stayed at Hideaway at Royalton in Saint Lucia, we were in diamond club and had access to the entire property. Royalton Saint Lucia Resort and Spa, St. Lucia: "is the upgrade to the diamond club worth the..." | Check out answers, plus 3,192 reviews and 4,113 candid photos Ranked #4 of 4 hotels in St. Lucia and rated 4 of 5 at Tripadvisor. As per previous reviews, the service at the restaurants was a bit erratic, sometimes you had to wait a long time for your food to come and the same with your drinks. Our swimout room was located oceanfront in building 1, a great location. Diamond Club™ Hideaway at Royalton Saint Lucia offers an exclusive vacation experience with an upgrade to Diamond Club™. Please see our partners for more details. More, Dear krajisnik33, Thank you for staying with us at Royalton Saint Lucia. Otherwise we would recommend this resort to everyone! We were in Diamond Club Block 7 with a nice view of the beach; the room was very … No audio dock in the room as mentioned and maintenance in the room never quite happened after requesting twice. Service was excellent, everyone very friendly, food was amazing and resort itself beyond beautiful. Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Featuring a kids' club, this property also provides guests with a water park. Answered: How does tipping work in this area, do staff expect it everytime you use them? The hotel had very good Covid procedures in place which made us feel safer there than back home (Gatwick social distancing not so good however)! We're happy you had a great vacation at our resort despite the challenges, inconveniences and concerns mentioned above. I'd also recommend the excursions through Nexus. For adult guests, the resort offers Hideaway at Royalton Saint Lucia, a luxurious … Dear 72332, Thank you for choosing our resort as your vacation spot in Saint Lucia. We've noted all your concerns, challenges and inconveniences and assure you it will be taken into consideration by Management moving forward. Reviews of Royalton Saint Lucia Resort & Spa - All inclusive ... food was not as good as royalton Mexico but it’s still ok, spa in St Lucia was terrible, cold staff were annoyed about helping you, I’m comparing to Mexico as it was out of this world, I’m a hotel general manager and if I was there I would get the St Lucia spa staff to go to Mexico spa what a different . Otherwise we would recommend this resort to everyone! Otherwise we would recommend this resort to everyone! We stayed in May a family of 4 adults and 1 toddler.The positivesChildren's pool and play area is lovely.Staff are friendly on the bars Sheena was fab down on beach bar....Vicky at the BBQ bar and the staff in Italian were fabulous.The al a carte restaurants were great sometimes service was slow but who cares on holiday that wouldn't be a grumble for me.Rooms are beautiful on first impression The negativesThe ordering system appears all to pop constantly running out of ingredients for cocktails on bar and soft drinksBottled Water is not available at bars which I found very odd given it was very very hot surely this is a health and safety concern.The clearing service in the buffet restaurant was very slow often found ourselves asking for table to be cleared or sitting with pots on table.The cleaning isn't great and the pools were already getting grubby when we were there 3 months into opening...tiles missing off pool and one day we watched the suncream/oil floating on top of jacuzzi.The beach has builders sand on to make it look cleaner but it's nothing like the beach in the brochure as advertised it is tiny...u can barely swim in it the sea isn't clear and there is lots of sea weed.On a whole the holiday was lovely very relaxing however, would I recommend or go to another Royalton after this one possibly not. Royalton resort st Lucia, it’s a paradise on earth, diamond club is such an awesome experience, I’ve never seen a resort this clean with such friendly stuff, the pools and environs were well kept lots to eat and premium drinks all inclusive however the restaurants menu can be upgraded For a more local experience. As per previous reviews, the service at the restaurants was a bit erratic, sometimes you had to wait a long time for your food to come and the same with your drinks. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Thank you for visiting Royalton Saint Lucia Resort & Spa and we look forward to you visiting again. Definitely got a lot more than what we paid for. We hope you visit again and your second stay is nothing short of perfect.Best regards,Royalton Saint Lucia Management Team. Royalton Saint Lucia: Excellent butler service at Diamond club. We had an amazing stay at the Diamond Club Royalton resort. We appreciate your review, despite it being disappointing, as it highlights areas of opportunity to be better. Feedback from our guests is always welcomed, as it highlights areas of opportunity for us to improve. More, Dear krajisnik33, Thank you for staying with us at Royalton Saint Lucia. You have to drive 10 min into town for the closest ATM. We do wish there was more music/liveliness during the day around the pool area and we also found it a little odd that there isn't an ATM machine on resort site. We didn't get our room cleaned until 4.30 one evening, 2 evenings it was just before 5 and on the fourth evening my husband called housekeeping at 4.15 to ask when our room was being cleaned as we wanted to eat early, she said she would look into it, at 6.15 he called again to ask what was going on as we had no fresh towels as we didn't get clean ones the night before, again he was told they would look into what had happened. You have to drive 10 min into town for the closest ATM. St Lucia itself was not what I expected either not the white sandy beaches and crystal clear sea but a very hilly rainforest for that reason not sure would be in a hurry to return. 2:15. Dear 72332, Thank you for choosing our resort as your vacation spot in Saint Lucia. We sincerely regret your expectations were not exceeded. At this point we decided that we weren't in the mood to go out so ordered food from the tv and a couple of minutes later got a phone call to confirm our order, we were told it would take 45mins - we never received it. We hope you visit again and your second stay is nothing short of perfect.Best regards,Royalton Saint Lucia Management Team. We sincerely regret your expectations were not exceeded. - See 3 178 traveller reviews, 3,255 candid photos, and great deals for Royalton Saint Lucia … Royalton Saint Lucia: Diamond Club - See 3,181 traveller reviews, 3,255 candid photos, and great deals for Royalton Saint Lucia at Tripadvisor. Diamond Club™ Royalton Luxury Resorts offers guests an exclusive vacation experience with an upgrade to Diamond Club™. We're happy you found the holiday perfect, despite your husband's slight disappointment regarding daily activities and yours, regarding evening entertainment. Robert Michael 72,035 views. Review tags are currently only available for English language reviews. You have to drive 10 min into town for the closest ATM. Review tags are currently only available for English language reviews. We're happy you found the holiday perfect, despite your husband's slight disappointment regarding daily activities and yours, regarding evening entertainment. Dear Ford-Thames, Thank you for visiting our resort with your husband. This is normally my husbands favourite thing on holiday. Your feedback has been acknowledged and will be addressed by Management moving forward to ensure improvements are made in the respective areas. We were in Diamond Club Block 7 with a nice view of the beach; the room was very … The Royalton’s posh spa is one of the biggest on the island, featuring a hydrotherapy circuit that includes a dazzling pool area with water jets. Royalton Punta Cana Resort & Casino: Diamond Club worth it-for a small upgrade price - See 13,466 traveler reviews, 12,492 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. Hideaway at Royalton Saint Lucia: Worth it! The hotel had very good Covid procedures in place which made us feel safer there than back home (Gatwick social distancing not so good however)! Dear Sandra L, Thank you for staying with us at Royalton Saint Lucia. Payments made by partners impact the order of prices displayed. We do wish there was more music/liveliness during the day around the pool area and we also found it a little odd that there isn't an ATM machine on resort site. Your feedback has been acknowledged and will be addressed by Management moving forward to ensure improvements are made in the respective areas. It is always a delight to learn of experiences like yours. The Vibe Team will definitely welcome this feedback and work towards improving, so during your next visit, you won't have enough time for everything. The Royalton hotel was beautiful, clean, had great scenery, and felt safe. Answer 1 of 3: Staying at the Royalton next week. Royalton Saint Lucia Resort & Spa: Room 8401. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Royalton Saint Lucia Resort and Spa Features. Service was excellent, everyone very friendly, food was amazing and resort itself beyond beautiful. We appreciate your feedback and look forward to welcoming you again.Best regards,Royalton Saint Lucia Management Team. Your concern regarding the availability of an ATM machine on resort has been noted and will be considered by Management moving forward. Royalton Saint Lucia: Diamond club review - See 3,178 traveller reviews, 3,261 candid photos, and great deals for Royalton Saint Lucia at Tripadvisor. Dear KD86NE, Thank you for staying with us and still considering your vacation lovely and relaxing, despite your disappointments. All in all we had a great holiday at this resort. Pleased to know you experienced it all. The facility was beautiful a perfect 10 for cleanliness, activities and food. There are plenty of sun beds. The 1 1/2 hour trip just flew by. Service was excellent, everyone very friendly, food was amazing and resort itself beyond beautiful. Pondering whether or not to upgrade to the Diamond Club. Staff were friendly. This happened rather quickly, and before you knew it, I was checked in with a cold beverage in hand watching a couple get married as the sunset. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Is the Hideaway at Royalton Saint Lucia worth it? The resort never felt like it was full but had been at 98% when we were there. Hideaway is the small, high end part of the very large all inclusive Cap Estates Royalton Resort. At this point we decided that we weren't in the mood to go out so ordered food from the tv and a couple of minutes later got a phone call to confirm our order, we were told it would take 45mins - we never received it. We're happy you felt you received value for money and created invaluable memories. The only issue we had was with housekeeping our second week. You can also bring the whole group for a day at the onsite Splash Pad to turn the fun up and the heat down. This premium level of service features the comfort of butler service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. I'd highly recommend this facility. The property provides a 24-hour front desk, room service and currency exchange for No audio dock in the room as mentioned and maintenance in the room never quite happened after requesting twice. We appreciate your feedback and look forward to welcoming you again.Best regards,Royalton Saint Lucia Management Team. more. Diamond Club guests have access to a fourth, private pool located near the Diamond Club reception area. We did inform the Thomson rep the following day who said he would pass this on to management as this should not have happened, we thought we might have got a note just to say they were sorry for what happened but no. We flew out on Tues 22nd December and think we were particularly lucky to get away during the pandemic. No water polo organised or darts or table tennis etc. We do wish there was more music/liveliness during the day around the pool area and we also found it a little odd that there isn't an ATM machine on resort site. Diamond Club™ Royalton Saint Lucia offers guests an exclusive vacation experience upon upgrade to Diamond Club™. Royalton St Lucia - Christmas 2020. Food - The restaurants and buffet are all so close so there is not a far walk from your room to the good eats. Regular cleaning around the hotel needs more attention to detail, finger prints up the escalator glass is an example and with that amount of staff this really should be perfect. St. Lucia was a great place to sit back and relax for a week. I'd also recommend the excursions through Nexus. For your teens, Royalton Saint Lucia has Hangout Teens Club, where your children 13 to 17 can make friends, play video games, or play in the many outdoor activities without leaving the resort. ( similar to Royal service in other large resorts such as Paradisus.). Your concerns regarding cleanliness, efficiency in service and maintenance have all been noted. Nice new hotel, numerous staff on hand but some very laid back so your requests wasn't always actioned. Royalton Saint Lucia Resort and Spa: Royalton Diamond Club - See 3,288 traveller reviews, 3,411 candid photos, and great deals for Royalton Saint Lucia … We've noted all your concerns, challenges and inconveniences and assure you it will be taken into consideration by Management moving forward. We had an amazing stay at the Diamond Club Royalton resort. Our room was presidential ocean-view suite. Royalton Saint Lucia Diamond Club. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Royalton Saint Lucia: The Royalton St. Lucia is fantatistic, specially the Diamond Club! Definitely got a lot more than what we paid for. Cleanliness is good however swim up pool cleaning was no existent. Hopefully you change your mind about visiting again and we're able to truly deliver the vacation experience every guest at Royalton deserves!Best regards,Royalton Saint Lucia Management Team. Royalton Saint Lucia Resort and Spa Features. Cleanliness is good however swim up pool cleaning was no existent. Thus did not effect me as I'm lazy and lay on a sunbed all day.Also there was no real evening entertainment, the singers in the lobby were brilliant but not on for long enough either. Definitely got a lot more than what we paid for. The Vibe Team will definitely welcome this feedback and work towards improving, so during your next visit, you won't have enough time for everything. Each day, awake in the preferential Diamond Club™ area after a heavenly night’s rest atop a Royalton signature DreamBed™. We appreciate your feedback and look forward to welcoming you again!Best regards,Royalton Saint Lucia Management Team. It was well worth the money for the land and sea tour. - See 1,909 traveler reviews, 1,758 candid photos, and great deals for Hideaway at Royalton Saint Lucia at Tripadvisor. Dear Fifser, Thank you for staying with us at Royalton Saint Lucia. Ask krajisnik33 about Royalton Saint Lucia Resort and Spa. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Thus did not effect me as I'm lazy and lay on a sunbed all day.Also there was no real evening entertainment, the singers in the lobby were brilliant but not on for long enough either. Review collected in partnership with this hotel. The modern facilities st Royalton Saint Lucia, warm staff, and exhilarating locale rich with both culture and world-class cuisine are the backdrop for an unforgettable All-In Luxury® escape. Is the Butler Service at Sandals Resorts worth it? My room at the Royalton Saint Lucia … At 6.35 the girl came to turn down our bed and was very apologetic about the situation we were in, she got help and gave the room a quick clean. There are plenty of sun beds. Decked out in white stone and soothing earth tones, the spa has a beauty salon and a relaxation area with canopied … Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Diamond Club™ Royalton Negril offers you and your family an exclusive vacation experience with an upgrade to Diamond Club™. Royalton Saint Lucia: Diamond club review - See 3,200 traveler reviews, 3,323 candid photos, and great deals for Royalton Saint Lucia at Tripadvisor. - Duration: 2:15. Dear Ford-Thames, Thank you for visiting our resort with your husband. The bar staff were amazing but sometimes could have been done with more staff. Upgrading to Hideaway gives you access to an exclusive part of the hotel and beach. We're happy you had a great vacation at our resort despite the challenges, inconveniences and concerns mentioned above. When we arrived at the resort, we were immediately taken to the Diamond Club for check in. Royalton Saint Lucia: The Royalton St. Lucia is fantatistic, specially the Diamond Club! We did inform the Thomson rep the following day who said he would pass this on to management as this should not have happened, we thought we might have got a note just to say they were sorry for what happened but no. No water polo organised or darts or table tennis etc. Diamond Club™ Les complexes Royalton Luxury vous permettent de profiter de services et de commodités supplémentaires en vous inscrivant au Diamond Club™. - See 3,178 traveller reviews, 3,261 candid photos, and great deals for Royalton Saint Lucia at Tripadvisor. Royalton St Lucia - Christmas 2020. I was immediately greeted and escorted to the Diamond Club Lobby where I could choose from a range of beverages and finger food while I waited to be registered. Although we would have loved for your stay to be perfect, we're happy it was still good. My only disappointment was there were no daily activities from the vibe team. We're happy you felt you received value for money and created invaluable memories. All in all we had a great holiday at this resort. Ask Ford-Thames about Royalton Saint Lucia Resort and Spa, Ask KD86NE about Royalton Saint Lucia Resort and Spa, Ask 72332 about Royalton Saint Lucia Resort and Spa, Ask Sandra L about Royalton Saint Lucia Resort and Spa, Ask Fifser about Royalton Saint Lucia Resort and Spa, Hotels near Royalton Saint Lucia Resort and Spa, Royalton Saint Lucia Resort and Spa Rooms, Cap Estate All Inclusive Honeymoon Resorts, Hotels near (SLU) George F. L. Charles Airport. Hopefully you visit again and your second stay is better than the first!Best regards,Royalton Saint Lucia Management Team, This is the version of our website addressed to speakers of English in the United States. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, RoyaltonStLucia, General Manager at Royalton Saint Lucia Resort and Spa, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Please see our partners for more details. Royalton Saint Lucia Resort & Spa - All inclusive has accommodations with a restaurant, free private parking, an outdoor swimming pool and a fitness center. Definitely got a lot more than what we paid for. My only disappointment was there were no daily activities from the vibe team. Service was excellent, everyone very friendly, food was amazing and resort itself beyond beautiful. I'd highly recommend this facility. Royalton Diamond Club Hideaway St Lucia, Air Canada vacations, almost a 5 star. Royalton Saint Lucia Resort and Spa: Royalton Diamond Club - See 3,211 traveler reviews, 3,337 candid photos, and great deals for Royalton Saint Lucia … This is the perfect suite for you and your loved ones to enjoy. The only issue we had was with housekeeping our second week. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. The steak house, tex mex, and Italian all had good choices and the food was pretty good. The Diamond Club™ is definitely useful and convenient, so we're happy you found the upgrade worth it. Taxes and fees that are shown are estimates only. This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. 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